Contact & Support
Contact Gritup.
Questions, bugs, billing issues, account deletion, feature requests. Email is the fastest and most reliable way to reach us. We read every message and reply within one business day.
Contact information
- support@gritup.fit
- Response time
- Within one business day, Monday–Friday (CET/CEST).
- Support channel
- Email only. We do not offer phone or chat support at this time. Email reaches the same team and gets a real reply.
- Operated by
- Gritup (a product by SolusMakers).
What we can help with
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Plan generation & training
Plan stuck on generation, wrong race date, switching sports, regenerating a plan, taper or recovery questions.
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Subscriptions, billing & refunds
Trial questions, renewals, cancelling, restoring a purchase, billing issues. Refunds are processed by Apple; we will help you submit the request.
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Account & data
Sign-in problems, account deletion, exporting or correcting your data, privacy questions.
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Bugs & feature requests
Found something broken or want a feature? Tell us. We read everything and ship fast.
Frequently asked
How fast do you reply?
We aim to reply to every email within one business day, usually faster. Plan-generation issues and billing questions get priority. Our team works Monday–Friday in Central European Time (CET/CEST).
I can't generate a plan / the app is stuck on generation
Force-close and reopen the app, then try again. Plan generation runs against our planning service and occasionally retries after a network hiccup. If it still fails, email us your race distance, target date, and selected sports. We will regenerate it for you.
How do I cancel my subscription?
Subscriptions are billed through your Apple ID. Open the App Store, tap your profile, choose Subscriptions, find Gritup, and cancel. You keep access until the end of the current billing period. We never charge you again after cancellation.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Gritup purchase, and request a refund. If you'd like help, email us and we'll walk you through it.
How do I restore a purchase on a new phone?
Sign in with Apple inside Gritup using the same Apple ID you used to subscribe, then open Settings → Restore purchases. Your subscription will reattach within a few seconds.
Can I export my plan?
Not yet. Plan export to calendars or bike head units is not something we ship today and it isn't on the near roadmap. If it's blocking you, email us. We prioritize what real users actually ask for.
Do you support Android?
Not yet. Gritup ships on iOS first. Android is on the roadmap. Email support@gritup.fit to get on the waitlist.
How do I delete my account?
Visit gritup.fit/account/delete and follow the steps, or email support@gritup.fit from the address tied to your account. We remove your plan data, executions, and profile within seven days. An in-app deletion shortcut is shipping in the next update.
I'm injured or sick. Can I pause my plan?
There's no dedicated pause-and-resume flow yet. When you're ready to come back, generate a new plan and choose a new start date. The planning engine will build a fresh, periodized plan around where you actually are. A built-in pause flow is on the roadmap.